Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

If you want to cancel your order for full refund please let us know with in 24-72 hours before the order has been processed or before schedule shipping & technician visits.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. 

Non-returnable items:

• • Discounts & Promotion applied on Order

• • Installation by Technician & Services

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, please contact us at Info@ezeetvbox.com Or call Us at 901-338-3424 and our Customer service team will guide you accordingly.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ezeetvbox.com

Shipping returns

To return your product, Please call 901-338-3424 or email us at info@ezeetvbox.com to initiate the return process and we will send you prepaid labeled empty shipping box with instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@ezeetvbox.com for questions related to refunds and returns.